1. Insert the WORDsearch 8 Basic Edition CD and allow the installation program to auto start. (If it does not auto start, click on Start | Run | then type in D:\Setup)
2. Follow the installation instructions presented on each of the installation screens that follow and click on “Next” at each screen.
   The WORDsearch installation program will copy its program files to your hard drive and can even scan your computer for STEP books incase you are upgrading from WORDsearch 5 to WORDsearch 8.
   If you have personal data in WORDsearch 5 or 7, the WS8 installation program can import it into WS8
   NOTE: If you get an error message during the installation process, please visit our WS8 FAQ web site: http://www.wordsearchbible.com/ws8faq.php
3. When the WORDsearch 8 install completes, click on the WORDsearch 8 icon to start it.
   NOTE: If you get a prompt to update the WS8 program, click on “Yes, begin downloading.”
   If you get an error during this update process, please see the section entitled “Updating the WORDsearch 8 Program” to learn how to address the error.
4. The next screen you should see is the EasyStart screen. Click on “Enter the Library.”
5. If you installed WS8 on top of WS7, you will already have access to all your books. Just place your mouse pointer
6. If you recently purchased books, you will need to go through the Unlock Purchased Books process. For more information on getting your new books into your library, see the section below entitled Unlocking Books and Installing the Library CDs.

No. You can. It won't hurt. But it's not necessary. WORDsearch 8 can be a stand-alone program.

No, WORDsearch 8 is a separate program and will be installed a different location on your hard disk. However, WS8 will merge with your WORDsearch 7 program and use important WS7 files and even the existing WS7 library. So, DO NOT uninstall WORDsearch 7 after installing WORDsearch 8.

No. Uninstalling WORDsearch 7 after installing WORDsearch 8 will break WORDsearch 8.

If you received a WS8 Basic Edition CD, that CD contains the WORDsearch 8 program. Install it to get WS8 up and running.
The additional CDs are most likely “eBOOK LIBRARY CDs or our new eBOOK LIBRARY DVD. They contain all our books and are used to install your books after you have unlocked your books.
After installing the WORDsearch 8 Basic Edition CD, if you are missing any books, you may need to unlock your purchased books then use your eBOOK LIBRARY CDs or our new eBOOK LIBRARY DVD to install your books.

To unlock and install your books, see the section above called Unlocking Purchased Books and Installing the Books.

If you are still missing books after scanning all your eBook Library CDs or the new Library DVD, try installing your missing books from the internet. If you are still missing books, please call our Customer Service Department at 1-800-888-9898 from 9:00 AM CST to 10:00 PM CST Monday through Friday.

If you get this message, it could mean that none of your missing books were on that particular eBook library CD and you need to continue the process by inserting another library CD.
Insert the another eBook library CD and wait about 30 seconds for your computer to recognize the CD and try again.
This message could also mean that the Missing Book Installer program is scanning the wrong drive. Change the "D:\" in the Book installer dialog window if your CD drive is not the “D:\” drive. Click Search.

This red question mark means that the book is unlocked, WORDsearch knows you own it, but the book has not yet been installed. (It is missing.) Follow the steps below to install the missing book(s):

1. Click on one of your books with a red question mark next to it.
2. When the Missing Book Installer program window appears, click on "Install all missing books" and click on "Install from CD" or “Install from Internet.”
   1. If you clicked on "Install from CD ", the Book Installer window will appear. At his point, insert an eBook library CD or our new eBook Library DVD and click on the button "Begin Searching" to begin the install process. The Book Installer program will scan your library CD for the books you own and install them. You will be prompted to insert another eBook library CD if needed.
   2. If you clicked on "Install from Internet", a window will appear with a list of your missing books. Click on the button "Start Downloading" and allow the book(s) to download. After the book(s) download, a prompt will appear telling you your books have been downloaded and asking you if you want to install them - click "Yes" to install the book(s).

"Cannot start setup. The setup file may be corrupt or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected check your password and try again."

This error occurs when you are trying to start the WORDsearch 8 Setup.exe program you have just downloaded from the internet. It occurs because you have not downloaded the entire Setup.exe file. This file is 9 MBs and you have not downloaded the entire 9 MBs.

Try downloading it again.
Try downloading it during off peak hours.
If needed, try downloading it with your antivirus program disabled. (Please refer to your antivirus program Help program for instructions on disabling your antivirus program.)

If you have exceeded the number of times you can download the WORDsearrch 8 Setup.exe file, please call our Customer Service and Sales Department for a new link. They can be reached by dialing 1-800-888-9898 from 9:00 AM CST till 10:00 PM CST Monday through Friday and Saturday afternoons.

"The feature you are trying to use is on a network resource that is unavailable. Click on OK to try again or enter an alternate path to a folder containing the installation package setup msi."

"The file C:\Documents and Settings\owner\local\temp\mia1 is not a valid installation package for the product WORDsearch 7 Basic edition Try to find the installation package setup msi in a folder from which you can install WS7 basic edition."

This message is not a critical error and can be ignored. Click on OK or Close or Cancel to remove the message and start the WORDsearch 8 program.

You do not need to reboot your computer. Just look for the WS8 icon in the Start | All programs (or Programs) menu and click on it to start it back up again. Follow the information on the screens to complete the installation.

If you purchased additional books when you ordered the WS8 upgrade and have Internet access, check your invoice for your account number and password under Installation and Unlock Instructions. Once you have these numbers, follow the steps below:

1. Connect to the Internet
2. Click on the Help menu in the WS7 program
3. Click Unlock Purchased Books.
4. In the appropriate boxes, type the account number and password provided on your invoice.
5. Click Next and it will give you a list of what has been unlocked.

NOTE: If you do not have Internet access, you will need to call us at 1-800-888-9898 to unlock after installing the program.

WS8 has many options that take advantage of the Internet. For example, you can update your program by doing a Smart Update, purchase and unlock books, and join our Discussion Groups to discuss WS8 and other issues with other WS8 users.

1. Enter the WORDsearch 8 library
2. Click on Settings
3. Click on Internet
4. Click on Yes, use my existing Internet settings
5. Click on OK

Once a day, WS8 will try to connect to the Internet to check to see if there is a newer version available. If it connects and finds that there is a newer version, you will get a window that says "Update available". We recommend that you click "Yes, begin downloading".

If you want to manually check for updates, click on the Help menu in the program and select Check for program Updates.

This message means that your computer cannot connect to our server.
Make sure you are connected to the internet. If you are connected to the internet, close WORDsearch 8 and try disabling your internet protection, anti virus scanner and/or your firewall program.

Most of these internet protection, anti virus scanner and/or your firewall programs, have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose Disable or Open the programs Control Center and disable the anti virus scanner and/or your firewall there. Then, open WORDsearch 8 and try again.

If you experience any other problems or error messages updating WORDsearch 8, visit our WS8 FAQ web site for common errors and their resolutions. If you still need help, please call our Technical Support Department at 512-835-6900.

No, WORDsearch 8 will not read STEP books. CROSS, our new technology for documents is based on XML and other more recent standards. STEP was based on an old technology called rich text format (RTF). The benefits of CROSS include improved presentation and searching of Greek and Hebrew and other languages.

As part of the upgrade, WS8 will convert all STEP books bought from us. We are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the question below titled: How do I get the discount on books from other publishers?

No, WORDsearch 8 will not read any STEP books. However, we are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the following question (How do I get the discount ...).

To purchase and unlock STEP books from other publishers in WS8, do the following:
Please note: This will only work for STEP books that we currently have in CROSS and you will need to be connected to the internet.

1. You will need to get the latest program update. To get the latest update, enter the WORDsearch 8 library, click on Help, and select Check for Program Updates.
2. Make a backup. Go to the Options menu and click on Backup. Click Select All and click Next. Tell it where you want the backup to go. Click Finish.
3. Close WS7.
4. Click on Start | All Programs | Run | WORDsearch 8 | Search for STEP Books
5. Follow the steps to search your hard disk for STEP books to import.

Running the Importer:

1. In the importer, read the first screen then click Next.
2. On the STEP 2 screen, select one of the following:
3. “Search the entire disk” (hard drive) and click on the pull down arrow to select the drive where you installed WORDsearch or
4. “Select single folder” to search the specific directory the STEP books are located if you know this directory.
   If you have Parson's STEP books, the path location may be one of the following:
   • QV5 - C:\Program Files\Parsons\QuickVerse or C:\Program Files\Parsons Technology\QuickVerse
   • QV6 - C:\Program Files\Parsons Technology\QuickVerse or C:\Program Files\Parsons Technology\QuickVerse\Books
   • QV7 - C:\Program Files\Parsons\QuickVerse or C:\Program Files\Parsons\QuickVerse\Books
   • QV8 - C:\Program Files\QuickVerse8\QVBooks
   • QV9 - C:\Program Files\QuickVerse9\QVBooks
5. Click Next after you have put the path in the blank.
6. On the next screen, the importer will tell you the results of its search. Look for your books here.
   Follow the steps to unlock and purchase your books from our on line web page catalog.

Go to http://www.wordsearchbible.com/w7_discounts.htm to display the list in a new window.

No, we do not plan to add a STEP reader to WORDsearch 8.

During the installation of WORDsearch 8, it will run a WS8 Import program to search for data you had in WORDsearch 5 and import it into WORDsearch 8. The program scans the hard drive for STEP books purchased from WORDsearch and their unlock keys. It will make a list of these books and unlock them in WORDsearch 7.

Call our Customer Service at 1-800-888-9898 to unlock your WS5 books in WORDsearch 8.

The WORDsearch 8 import program will search for these WS5 files and it will convert the data for WORDsearch 7. The personal topics will show up under My Documents in the WS7 library. Your personal commentary and the Ref lists and Desktop Notes from your Desktops will show up under My Verse lists in the WS7 library.

The old Library Window has been replaced with the Resources Window and normally, the Resources Window is hidden.

To make the Resources Window appear and show you all your books, you must move your mouse pointer to the left hand side of the program – over the word RESOURCES. Mousing over the word RESOURCES will make it slide open. There you will find the section called Library and under it, your books.

Make sure you have opened the Resources window and can see the Library section. If you have examined the folders and books in the Library section and feel you are missing books, go through the Reunlock Purchased Books process. If you already have done this, call our Customer Service at 1-800-888-9898.

After installation, the program offers you a chance to register. If you decline, it will continue to ask you until you do register. You can register by clicking on the Help menu in WS8 and selecting Register WORDsearch. You can register online or call our Customer Service at 1-800-888-9898 to register.

1. You can purchase and unlock new books by clicking on Help | Shop for Add-On Books.
2. You will be directed to our on line catalog web page (http://www.wordsearchbible.com/catalog/).
3. Click on the books you want to purchase and follow the instructions.
4. You can also purchase and unlock books by calling our Customer Service at 1-800-888-9898.

This error occurs when you have uninstalled WORDsearch 7 after installing WORDsearch 8.

The fix is to reinstall WORDsearch 8 and unlock your books again.

When WORDsearch 8 was installed, it detected WORDsearch 7 and attached itself to various critical files in the WORDsearch 7 program. When WORDsearch 7 was uninstalled, the critical files that WORDsearch 8 needs to start up (such as the Booklist file) are gone thus causing the error and inability to start WS8.

Again, the fix is to reinstall WORDsearch 8 and unlock your books by calling Customer Service at 1-800-888-9898.

Starting the WORDsearch 8 program produces a small window stating you have a duplicate book and lists the title of the book.

To address the duplicate book error messages, try the following

1. Examine each error message
2. Write down the book in the error message
3. Delete that book from your hard drive
4. Reinstall that book

To find the books on your hard drive, so that you can delete it, follow the steps below.

1. Enter the WORDsearch 8 library
2. Click on Help
3. Click on About
4. Click on the Support Info link at the bottom of the About window. (This will open a new window called Support Information.)
5. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it. (Clicking on this link will open a window revealing all your books.)
6. Look for the book that appears in the duplicate book error message and delete it.
7. Shut down and restart WORDsearch 7 to verify if you have resolved the error(s).
8. Reinstall the book(s) by clicking on the red question mark that appears next to the book(s) in the WORDsearch 7 library window.

Starting the WORDsearch 8 program produces error above but allows you to enter the library.

To address this error messages, delete the file Ortertracking.ini then call our Customer Service Department to Unlock your Purchased books.
To find and delete the file Ordertracking.ini, execute the following '''How to Find and Delete the file Ordertracking.ini:'''

1. Record the path location of the estore file, either
'''C:\Program Data\WORDsearch\Global Data\ ''' '''C:\Program Files\CROSS Shared\Data\ '''
'''C:\Documents and Settings\All users\Application Data\WORDsearch\Global Data.'''

2. Click on the Windows Start button

3. for XP: Click on '''Run'''
3. for Vista, Click on '''All Programs''' then click on '''Accessories'''then click on '''Run'''

4. In the '''Run''' box, type in the path location of the estore file, either
"C:\Program Data\WORDsearch\Global Data\" or
"C:\\Program Files\CROSS Shared\Data\" or
"C:\Documents and Settings\All users\Application Data\WORDsearch\Global Data."

5. Click on '''OK'''
6. Look for the file Ordertracking.ini and delete it.
7. Call WORDsearch Customer service to unlock your books - 1-800-888-9898

We are aware of this problem and are looking into it.

In the mean time, you can do either of the following below:

1. Keep WORDsearch 8 running and do not shut it down untill you shutdown your computer.
2. Open the Windows Task Manager, look for the process WORDsearch.exe in the Processes tab and End that process there. This will allow you to restart WS8 without restating your computer.

"How to enter the Windows Task Manager and End the process WORDsearch.exe."

1. Press the following 3 keys together at the same time: Ctlr + Alt + Del
2. Click on Windows Task Manager
3. Click on the Processes tab
4. Look in the left column for the file WORDsearch.exe. When you find it, click on it.
5. Click on the button "End Process" in lower right corner.
6. Click on any follow up windows to confirn your "End Process" action.

You should now be able to start WORDsearch 8 without having to restart your computer.
When the fix for this problem is available, it will be distributed through our update process. So, keep downloading the WORDsearch updates when they become available.

1. Exit WS8 if it's running.
2. Start the Windows Internet Explorer program
3. Click on Tools then click on Options....
4. Click on the "Advanced" tab
5. Scroll down the list and make sure that "Disable Script Debugging (Internet Explorer)" and "Disable Script Debugging (Other)" are both checked.
6. Click OK.
7. Exit IE and restart WS8, and the problem is gone.

If you are trying to to change the location from where your My Documents documents are being loaded from, you will notice that clicking on this button does nothing.

We are aware of this issue. Currently, this feature is disabled - it is not active.

When this feature becomes active, it will become active by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

When trying to copy text from a book, you see the following message.

Information: The text has been copied however, this version of the book does not support the citation style that you have selected. You can download an updated a copy of the book by right clicking it's title in the library windiow and choosing "Update book ... "

Updating the book is the resolution. We are replacing books on our book server with updated versions of books that do not produce this error message. However, if you have updated the book and still get the error message, that means we have still not fixed and uploaded the book. Please try updating the book again on another day.

This problem may have started after installing WS8 and does not exist in WORDsearch 7.

We are aware of this issue and are currently researching it. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

No. When WORDsearch 8 was installed, it sniffed out, detected and attached itself to important WORDsearch 7 program files, library books and documents. If you remove WORDsearch 7, the critical files that WORDsearch 8 needs to start up and give you access to your library will be cut off causing problems, errors and the inability to start WS8.

After installing WORDsearch 8, you may notice Zipscript taking a long time to load. We are aware of this issue and are working to improve this. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

In the meantime, you can do 2 things:

You can sit and wait to let Zipscript load completely.

You can stop Zipscript from loading when your computer starts and start it manually when you want to use it.

Look for the Zipscript icon in the system tray - the lower right hand corner of your computer screen next to the time. (The Zipscript icon is a white Z on a blue circle.)

Right click on the Zipscript icon and select "Options." This should make the "Options" window appear.

Click on the General Tab then uncheck the box "Load Zipscript at startup."

If Zipscript is still starting when you start your computer, go into the Microsoft Configuration utility and turn off Zipscript there.

How To Start the Microsoft Configuration Utility program and Turn Off Zipscript:

1. Click on Start
2. Click on Run (For Vista users, type in Run in the Start Search window then click on Run in the Start Program menu
3. When the Run box appears, type in the command " MSCONFIG ".
4. Click OK. (This will produce the Windows System Configuration Utility Window.)
5. Click on the Startup tab
6. Uncheck all instances of Zipscript (and InstaVerse if it is there.)
7. Click on Apply
8. Click on Close
9. Restart your computer